FAQ
Frequently Asked Questions
1. Orders and Payments
Q: How can I place an order?
A: You can place an order on our website by adding products to your cart and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and secure online payment methods. Only prepaid orders are allowed.
Q: Can I cancel my order?
A: Yes, cancellations are allowed within one hour of placing the order. Email care@govindjee.store with your Order ID and reason for cancellation.
2. Shipping and Delivery
Q: What are the delivery timelines?
- Express Shipping: 3-7 days, depending on the location.
- Priority Delivery: 2-6 days, depending on the location.
Q: Are there any shipping charges?
- Orders below ₹998: ₹69 (Express) or ₹89 (Priority).
- Orders above ₹999: FREE (Express) or ₹79 (Priority).
Q: How can I track my order?
A: A tracking link will be sent via email or SMS once your order is dispatched.
3. Returns and Refunds
Q: When can I return a product?
A: Returns are accepted for damaged or expired products within 24 hours of delivery, with photo or video evidence.
Q: Are returns based on taste preferences accepted?
A: No, returns are not accepted based on personal taste preferences.
Q: How do I get a refund?
A: After inspection, refunds are processed to the original payment method. Processing times may vary based on your bank.
4. Product and Custom Orders
Q: Can I return custom or personalized products?
A: No, custom or personalized items cannot be returned.
Q: What should I do if my package is damaged?
- Refuse the package or sign with a note describing the damage.
- Record an unboxing video as evidence.
- Contact us with the video and details at care@govindjee.store within 24 hours.
5. Contact Information
Q: How can I reach customer support?
- Phone: +91 9079002340
- Email: care@govindjee.store
- Address: D-84 Jan Path, Shyam Nagar, Jaipur RJ, 302019
Q: What are your business hours?
A: Monday to Saturday, 10:00 AM to 6:00 PM. Closed on Sundays and public holidays.
6. Additional Information
Q: Do you process orders on Sundays or public holidays?
A: No, orders placed on these days are processed on the next working day.
Q: What should I do if I enter the wrong shipping address?
A: Contact us immediately at care@govindjee.store to correct the address. Changes may not be possible if the order is already dispatched.
Note: Policies and procedures may be updated from time to time. Continued use of our services indicates acceptance of any changes.
